Help
No question matches that.
How is the price fixed before you see the problem?
The photo and a few questions point to the likely fault and the part. You see an itemised price before you book. A licensed technician confirms it at home. If something is different, nothing changes without your approval in the app.
What if the technician finds something different?
You get a change request in the app, with the reason and the new price. If the change is over 30% or €100, we call you first. You can say no. If you decline, the technician makes it safe and you pay only the €30 visit fee.
When do I pay, and how?
When the job is done and you confirm it. Apple Pay, Google Pay, card or Bizum. We do not take cash.
What does the 3-month guarantee cover?
The work we did. If the same fault comes back within the period, we return. It does not cover new wear or a part we did not touch.
Who are the technicians? Are they licensed?
Employed technicians and installer firms we have checked. Gas and electrical work is done by someone who holds the licence that trade requires in Catalonia. We check licences and insurance.
Is the AI deciding my repair?
No. An AI assistant suggests a likely fault and a price, with a confidence level. A licensed technician confirms it on site. You can talk to a person at any time.
What happens with my photos and data?
Photos are used to quote the job and to keep a record of the work. They are stored in the European Union. We do not publish your face or your address. The details are in the privacy policy.
How does the free first repair work?
Up to €60, including VAT, one per household, in the districts we already serve. Book by 31 December 2026. If the job costs more, you pay only the difference, and you see it before you book.
How does the referral reward work?
You give a repair worth up to €60. When your friend's job is done, you receive €30. Members receive €45. Up to 10 rewards a year.
What is Safe visit and how do I turn it on?
It is a set of options anyone can turn on: a photo and name of who is coming, a door code, sharing the visit, a video call, meeting at the street door, help in one tap. You do not need to say why you want it.
Can I cancel?
Yes. It is free up to 2 hours before the visit.
Do you do gas, boilers or air conditioning?
Right now we do plumbing and small electrical work. Boilers, heating and air conditioning are coming soon. Appliances come later. Gas work is always done by a licensed technician.
Which areas do you cover?
We are starting in Barcelona. We are booking in Eixample and Gràcia. Coming soon: Sant Martí and Sants-Montjuïc.
I'm a landlord or property manager. How does billing work?
One account for many homes. You approve quotes, or you set an auto-approve limit. A monthly invoice, paid by transfer or SEPA direct debit.
What should I do in an emergency right now?
If you are in danger, call 112. If water is leaking, close the main stopcock. If you smell gas, do not use switches or flames, open the windows, leave, and call the gas emergency number. Then call 112 if you need to.