How a repair works
You stay in charge of the price. The technician cannot approve a change for you.
1. Describe the problem
Send a photo, a short video or a voice note, in Catalan, Spanish or English.
2. A few short questions
The AI assistant asks only what it needs, and shows likely causes. It is an assistant, not the person who does the repair.
3. Diagnosis and fixed price
You see labour, parts, travel and VAT, plus what is included and what is not.
4. Book and accept
You accept with Face ID. Cancelling is free up to 2 hours before.
5. The visit
The technician arrives with the part. Any change needs your approval in the app. Changes over 30% or €100 get a call from us first.
6. Check, confirm and pay
You look at the before and after photos, confirm, and pay. The job record and the invoice stay in the app.
About the assistant
Encertum uses an AI assistant to understand your problem. It suggests a likely fault and price; a licensed technician confirms on site. You can talk to a person at any time.
What the assistant will not tell you to do
It can suggest closing the main stopcock, putting a bowl under a drip, or unplugging an appliance. For a smell of gas: do not use switches or flames, open the windows, leave, and call the gas emergency number. It will not give instructions for gas or electrical repairs.
Payment
Apple Pay, Google Pay, card or Bizum. You pay when the job is done. No cash.