Water stain on the ceiling
It often comes from the flat above: a bathroom, a sink or a riser. Send a photo of the stain. You do not need to open the ceiling.
What it usually is
- A leak in the bathroom above.
- A riser sweating in the stairwell.
- A joint that only leaks when someone showers.
What you can safely do now
- Move anything underneath.
- If it is dripping, put a bowl there.
- Tell the neighbour above or the property manager. Take photos for the insurer.
When it's urgent
It is urgent if the ceiling is bulging, water is running, or a light fitting is wet. Do not switch that light on.
Typical fixed price
The price is confirmed in the app, from your photo.
Encertum uses an AI assistant to understand your problem. It suggests a likely fault and price; a licensed technician confirms on site. You can talk to a person at any time.